Friday, October 7, 2016

Week 1 EOC: Great Customer Service

                             I'm pretty sure i am the only one that has always had great customer service everywhere i go, and i say this because if i start out at a restaurant and the server looks like they are not having a good day/night i will ask them if everything is ok. Then i will have a conversion with them to feel them out and get an idea of what type of service i will be receiving. I will talk about everything with them to make what looks like a bad night turn into a part time friendship. Now, this don't always work but 99.9% of the time the whole attitude of the person will change and my dinning experience turns out great. The only time i have ever had an issue was at a bar, I'm not going to name the bar "The Lodge" but it has been a place i have been to many of times and the bartenders knew my wife and I. Well one night i was hanging out about 9ish and the bartenders that were working was about to get off and i was fine i had a fresh beer so no worries.
                              Well the hired a new guy and i had a few friends show up to play some pool so the drinks were flowing for about 30mins or so then all the bartenders i did know left for the night and it was just the new guy. I'm a pretty laid back guy and i like to joke around with everyone, and the new bartender was joking with us. Then 2 girls walked in and they were pretty good looking so he walked over to tend to the girls and thats when the service just went to shit. Now, the bar had 5 people in it and that was it, my friends and i sat at the pool for 30mins waiting on a beer, we ended up walking over to the bartender and confronting him that we need some refills and i guess we hurt his pride in front of the girls.
                           He walked to the back of the bar and was not seen for 45mins, not sure what he was doing but he came back and we still waited 20 mins to get a beer. Well, the whole time he was gone i took a video of the bar and texted to the manager who i knew very well. Thats when shit hit the fan and the bartender want to fight everyone. Come to find out the bartender was the owners bother-in law that just moved here and he ended up getting fired that night. I ended up not doing a review on the bar because the owner was my friend and he made things right with me and my friends.

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